RENTALS, TOURS, LESSONS, & PROGRAMS CANCELLATIONS
100% is due at the time of booking. For cancellations made more than 72hrs prior to an activity start time, a 100% credit for future use or a refund minus a 10% processing fee. NO Cancellations within 72hrs of an activity start time. You can change your activity date with no penalty up until 14 days prior to your reservation. Changes within 14 days are subject to approval and may incur a 10% fee based on availability.
Large Group Bookings ($1,000+): We require a 50% non-refundable deposit at the time of booking, the remaining balance is due 7 days prior to the event. Dropping numbers within 7 days will be placed on clients account as a credit.
Boat Charters: No cancellations within 14 days of a charter.
Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price. Customers will receive a full refund or credit in case of ‘PSC’ cancellation due to weather outside of our weather protocols or other unforeseen circumstances.