CIO is a "Yes" Company!
Making you happy is our #1 goal. We are real people who understand real life situations. Please read and understand these policies so that we can provide a great service to you that you fully understand. We are always available to talk, so please give us a call with any questions.
Simple and Easy Policies...
Deposit: To hold a reservation we take a 50% deposit, which is transferable at any time to a different date.
Purchase Insurance to get a FULL REFUND at any time for any reason...
Just so you know where we're coming from ...
**All WIlderness Medicine Courses (including but not limited to wilderness first aid, first responder, and wilderness first responder recertification) require cancellation 30 prior to a course's first day of class. No refunds of any kind will be awarded for classes cancelled for any reason within this time frame.
Weather Cancellations: If CIO has to cancel due to weather, CIO will reschedule if possible, issue a full credit for use at a later date, or issue a full refund - whichever is preferred. If you travel to Channel Islands National Park and your guide cancels the kayaking portion of your trip due to weather, you will have the option to go on a guided hike for $65/person or receive a raincheck for a future trip.
Group Reservations: In order to receive group pricing, the payment must come from one party. Group sizes are confirmed 7 days prior to the program date. Participants can be added to the group up to departure date if space is available. If the group size is modified before the 7 day window and this changes the group pricing rate, the per person rate will change with respect to the new group size.
We Protect Your Privacy
CIO's Children's Policy
Secure Sockets Layer (SSL)
NOTE—E-mail is not secure. Please remember, your e-mail correspondence should never include sensitive information you would not like to share with the general public as e-mail is never a secure environment on the Internet.
All website design, text, graphics, and the collection, selection and arrangement thereof Copyright © 2012 Channel Islands Outfitters. All RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of using this website as an information resource (or of ordering hard goods or services and using this site as a shopping resource). Any other use of materials on this website including reproduction for purposes other than noted above, modification, distribution, or reproduction without the prior written permission of CIO is strictly prohibited.
Channel Islands Outfitters is authorized by the National Park Service to provide guided kayak trips at Scorpion Ranch (PWR-CHIS-5300-1103), guided hiking and educational programs park-wide (PWR-CHIS-5300-1108), and vessel assisted kayak trips park-wide (PWR-CHIS-5300-1107).
CIO operates on all adventures and courses on a challenge by choice philosophy. It is always up to you as our guest to determine the level of risk you are comfortable with. Please inform your guide/instructor if you have an special instructions or considerations prior to your adventure/course. Thanks!