CIO is a "Yes" Company!

Making you happy is our #1 goal. We are real people who understand real life situations. Please read and understand these policies so that we can provide a great service to you that you fully understand. We are always available to talk, so please give us a call with any questions.

Simple and Easy Policies...

Deposit: To hold a reservation we take a 50% deposit, which is transferable at any time to a different date.
Balance Due: 7 days prior to your departure, we will charge the balance to your credit card automatically. 100% of this payment is transferable as credit to a future date if you need to change your plans.
72 Hour Red Zone: Within 72 hours of your departure only 50% of your payment will be transferable as credit.

Purchase Insurance to get a FULL REFUND at any time for any reason...
Insurance MUST be purchased at time of initial reservations, and may be redeemed up to 48 hours following an adventure or course's scheduled start time. Each participant that purchases Insurance with CIO will be able to cancel with 100% refund AT ANY TIME for ANY REASON. Insurance does not cover any non CIO travel related losses. Wilderness Medicine courses cannot purchase Adventure Insurance.

Adventure Insurnce: $15.99/person (covers up to $500 in fees)
Rental Insurance: 5% of rental price (covers up to $250 in fees)

Just so you know where we're coming from ...
When a reservation is created, CIO begins planning for your program by securing the necessary campsites, ferry seats, equipment, and guides. You are holding limited spaces on an adventure that may sell out. We want you to be happy, and we want everyone else to be happy too!

**All WIlderness Medicine Courses (including but not limited to wilderness first aid, first responder, and wilderness first responder recertification) require cancellation 30 prior to a course's first day of class. No refunds of any kind will be awarded for classes cancelled for any reason within this time frame.

Weather Cancellations: If CIO has to cancel due to weather, CIO will reschedule if possible, issue a full credit for use at a later date, or issue a full refund - whichever is preferred. If you travel to Channel Islands National Park and your guide cancels the kayaking portion of your trip due to weather, you will have the option to go on a guided hike for $65/person or receive a raincheck for a future trip.

Group Reservations: In order to receive group pricing, the payment must come from one party. Group sizes are confirmed 7 days prior to the program date. Participants can be added to the group up to departure date if space is available. If the group size is modified before the 7 day window and this changes the group pricing rate, the per person rate will change with respect to the new group size.

Privacy Statements

We Protect Your Privacy
We respect the privacy of our customers. All information submitted to CIO will not be sold or distributed to any third parties. By submitting your email to Paddle Sports you agree to be enlisted in our email list for specials and discounts. You may choose to not receive these emails at any time by contacting us by phone or by email. All other information is entered into our trip database to make booking your second and third event much easier.

Outside Links
CIO is not responsible for the privacy, terms of use, or other policies of any other website linked to www.channelislandso.com Any link included does not imply or convey endorsement of the other company or organization, its site, or its products or services.

CIO's Children's Policy
Except for event data applicable to children, we do not intend to collect any personally identifiable information from children through our web sites. Please do not allow children under the age of 18 to provide any personally identifiable information.

Secure Sockets Layer (SSL)
CIO uses Secure Sockets Layer technology (SSL) on those pages that involve sensitive information such as credit card numbers. SSL, which is supported by a vast majority of Internet browsers available today, is the most commonly employed method of secure, encrypted communication used on the Internet. Your credit card information is encrypted so you can shop with peace of mind.

NOTE—E-mail is not secure. Please remember, your e-mail correspondence should never include sensitive information you would not like to share with the general public as e-mail is never a secure environment on the Internet.

Copyright

All website design, text, graphics, and the collection, selection and arrangement thereof Copyright © 2012 Channel Islands Outfitters. All RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the sole purpose of using this website as an information resource (or of ordering hard goods or services and using this site as a shopping resource). Any other use of materials on this website including reproduction for purposes other than noted above, modification, distribution, or reproduction without the prior written permission of CIO is strictly prohibited.

Disclaimers

Channel Islands Outfitters is authorized by the National Park Service to provide guided kayak trips at Scorpion Ranch (PWR-CHIS-5300-1103), guided hiking and educational programs park-wide (PWR-CHIS-5300-1108), and vessel assisted kayak trips park-wide (PWR-CHIS-5300-1107).

CIO operates on all adventures and courses on a challenge by choice philosophy. It is always up to you as our guest to determine the level of risk you are comfortable with. Please inform your guide/instructor if you have an special instructions or considerations prior to your adventure/course. Thanks!